Hear Clearly and Rebuild Connections
Puretone Hearing is a proudly Canadian, independently owned audiology clinic serving Surrey, White Rock, and Vancouver since 2015. Experience university-trained expertise delivered with the honest, human-centered care you deserve.
Independently owned since 2015
Hear clearly again
Reconnect with people you love
Embrace your passions confidently
Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024
Thank you to the White Rock and South Surrey community for voting us your #1 Hearing Clinic. This recognition validates our commitment to providing honest, independent, and patient-centered care to the greater Vancouver area.
Hearing Technology with a Gentle Human Touch
Experience gentle and precise treatment personalized for your condition, to restore comfortable, natural listening.
Hearing loss affects more than your ears. It lowers your mood, reduces your memory, and hurts relationships.
Receive the straightforward
answers you need.
Your hearing test means you get a professional diagnosis, and a clear, plain-language explanation about what you can do to improve your hearing ability.
- Hearing aid fittings by master’s-level audiologists
- Care for tinnitus and complex hearing conditions
The Puretone Standard: Why Expertise Matters
Trusted by thousands of families across Surrey, White Rock, and Vancouver.
True hearing care is about more than just technology; it requires a partner. Unlike big-box retailers, we are 100% Audiologist-owned and independent. We are committed to delivering honest, university-trained care that empowers you to reclaim your confidence and stay fully engaged with the life you love.
Why choose an independent clinic?
Masters-Level Expertise
Registered Audiologists- Your hearing deserves an expert. Our Audiologists are fully registered with the College of Speech and Hearing Health Professionals of BC (CSHBC). With 25+ years of combined experience, we ensure you receive the highest standard of professional care right here in Surrey and Vancouver.
Zero Manufacturer Bias
We are proudly 100% independent. We do not have "preferred provider" contracts. We offer a verity of major leading hearing aid brands, guaranteeing an honest recommendation based solely on your best interests.
Patient-Centered Care
We look beyond the test results to understand the nuances of your daily life, your hobbies, and your unique communication goals. Whether it’s your first assessment or a routine check-up, you will always receive unhurried, friendly support that prioritizes your comfort over the clock.
3 Easy Steps to Regain Your Hearing Clarity
We make it easy to rejoin the conversations you’ve been missing.
Book a Comprehensive Audiological Assessment
Every successful outcome starts with a precise clinical baseline.
Our Registered Audiologists go beyond the standard "hearing test" to provide a thorough diagnostic evaluation. You will receive a clear, plain-language explanation of your results, ensuring you understand exactly how your unique hearing profile impacts your communication
Experience AI-powered Hearing aid Technology
We look beyond the device to your actual lifestyle. By precisely mapping your
Dynamic Range, we match you with advanced hearing aid technology from a wide range of leading manufacturers. This is not a retail transaction; it is a clinical match tailored to the specific auditory environments you navigate daily—whether that is a busy restaurant in
Vancouver or a walk along the
White Rock Promenade.
Clinical Optimization & Real-Ear Measurement
Precision is our standard across all four locations in
Surrey,
White Rock, and
Vancouver. We utilize
Real-Ear Measurement to verify that your devices are performing exactly as prescribed for your unique ear anatomy. You can experience your new technology with absolute confidence, supported by ongoing refinements that maximize your physical comfort and speech clarity.
Our Hearing Care Services
Medically-Informed Care for Every Stage of Your Journey
Tinnitus Management
Ringing in your ears does not have to be permanent. We offer evidence-based treatments, including Tinnitus Retraining Therapy (TRT) and sound masking technology, to help you habituate to the noise and take back control of your auditory environment.
Ear Wax Removal
Safe and gentle techniques to clear your hearing. Free one-time removal for new hearing aid clients.
CALL US FOR MORE INFORMATION.
We provide ear protection for musicians, industrial workers, swimmers, and light sleepers. Protect your ears with a fit that is comfortable, secure, and acoustically precise.
Lifetime Support
Your hearing aids come with comprehensive support for the life of the device. We provide complimentary in-clinic servicing—including professional deep cleaning, firmware updates, and annual prescription adjustments—to ensure your technology performs perfectly year after year.
Hearing Aid Repairs
A broken hearing aid is an emergency. Whether you bought them from us or another clinic, we are here to help. We provide diagnostic and repair services for all major brands (Oticon, Starkey, Phonak, etc.) to restore your hearing without delay.
About the Founders
Founded by Audiologists who graduated and trained at the University of Manchester with clinical experience working alongside ENT Specialists within the UK National Health Service (NHS), our team brings world-class Audiology care to the communities of Surrey, White Rock and Vancouver. We are dedicated to serving our diverse communities with the same rigorous standards found in top-tier hospitals.
Collaborative Healthcare- Whether you are referred by your family doctor, an ENT specialist, or a loved one, we work collaboratively with your healthcare providers. We ensure your physician is kept fully informed throughout the assessment and treatment process for a seamless experience.
Professional Credentials & Accreditations
- Masters Degrees in Audiology
- Registered with CSHBC & SAC
- Internationally trained with UK (NHS) hospital experience
- Independent and locally owned
The Puretone Experience
Unmatched Quality, On Your Terms.
60-Day Hearing Aid Trial
Feel confident about your choice with an extended trial period before making a final decision.
Refer-a-Friend Program
Join our community and enjoy rewards for helping others rediscover clear hearing.
No-Interest Payment Plans
We offer 0% interest financing to ensure expert care is accessible to everyone. Call us to inquire.
Insurance & Government Programs:
We assist with paperwork for VAC (Veterans Affairs), WorkSafeBC, the Ministry of Social Development, and major providers like Pacific Blue Cross and Canada Life.
As an independent clinic, we provide one of the broadest ranges of hearing aid brands and treatment options.
This means our recommendations are a match to your best interests, and not tied to a single hearing aid maker or corporate agreement.
Instead, we consider your condition, budget, and lifestyle, without manufacturer bias.
You deserve:
- Options matched to your condition
- Zero pressure or upselling.
- Devices optimized for performance, as your life and ability changes at regular follow-up appointments.
- Family-based discussions. Caregivers and family decision-makers can be included in your appointments.
- Technology explained: ow to use hearing aids for maximum benefit.
- Not rushed, whether you’re new to hearing aids, or tech savvy.
Masters-level audiologist means you get medically informed care.
We respect family-based decision-making for aging parents who depend on adult children.
Cultural and Generational Respect
We apply clinical insight to the fitting process, adjusting for anatomy, case history and your ongoing feedback. We don’t just rely on “auto settings”.
Human Discernment
Ask questions and understand your treatment without translation gaps.
English, Punjabi, and Hindi-speaking Clinicians
The PureTone Promise
Highly Trained
Master’s-level professionals with international training and expert diagnostic knowledge from a team each with over 30 years combined knowledge.
On your terms
If you think you’ve put off your hearing test too long, or you’re proactive about emerging symptoms, we speak with empathy and in terms that make sense to you.
Rave reviews
Work with someone known and recommended in the community. Read stories from patients whose lives have been transformed by hearing care.
See What Our Clients Are Saying
Ready to Transform Your Life Through Better Hearing?
At Puretone Hearing Clinic, we believe finding the right solution is about more than just restoring your hearing, it’s about empowering you to enjoy your ideal lifestyle. Whether you are just beginning to notice changes or are looking for the latest in AI-driven technology, our team is dedicated to supporting you at every stage of your hearing journey
Call Today: 778-735-1411 Or Text: 778-653-7211
Hearing Evaluations and Hearing Aid Fittings:
Consultation and recommendation with follow-up care and scheduled check-ins at 2 weeks, 1 month, and every 6 months thereafter.
Range of Hearing Aids and Devices:
Get the latest in hearing aid technology, accessories such as TV connectors & remote microphones, Lyric extended-wear hearing aids, custom hearing protection and musicians’ plugs.”
Repairs, Cleanings & Reprogramming:
Adjustments, maintenance, and walk-in for troubleshooting
Tinnitus Management:
Find relief from ringing in your ears with
specialty care, led by Dr. Strong.
Cochlear Implant Counselling & Referrals:
When hearing aids are no longer effective, receive guidance and access to advanced specialists.
